Client Background
A multi-specialty hospital located in Bangalore, India, known for its commitment to clinical excellence, patient safety, and NABH accreditation standards. The hospital was expanding its operations and needed an experienced Quality Manager to oversee compliance, audits, SOP implementation, and continuous quality improvement.
The Challenge
The hospital faced multiple challenges while trying to fill the Quality Manager role:
- Highly Niche Requirement: The position demanded strong expertise in NABH protocols, hospital operations, internal audits, and clinical quality standards.
- Low Turnaround from Traditional Hiring: Previous job board postings and internal referrals generated very limited response.
- Urgency in Hiring: The hospital had an upcoming NABH re-accreditation audit within 2 months.
- Location Sensitivity: Preference was for candidates who were Bangalore-based and had worked in multi-specialty or tertiary hospitals.
- Candidate Dropouts: The hospital was experiencing frequent dropouts or last-minute declines due to misalignment in expectations and communication gaps.
Solution Provided by Hiringlabs
Hiringlabs Business Solutions (HBS) stepped in with a tailored recruitment strategy:
Requirement Analysis
The HBS team conducted a detailed intake call with the hospital’s leadership and HR team to understand exact expectations — including technical skills, compliance exposure, leadership qualities, and cultural fit.
Targeted Sourcing
Instead of generic sourcing, HBS tapped into:
- Its internal healthcare recruiter network
- Domain-specific job portals
- Passive talent outreach via LinkedIn and networking communities
Candidate Screening & Assessment
Each shortlisted candidate underwent:
- Structured telephonic screening
- Assessment on NABH quality cycles
- Work history verification, especially in hospital quality domains
Interview Coordination & Follow-up
HBS scheduled interviews, followed up for timely feedback, and ensured candidates were well-informed about responsibilities, salary range, and location — reducing dropouts.
Outcome
Within 2 weeks, Hiringlabs:
- Shared a curated shortlist of 5 qualified candidates
- Facilitated 3 interviews
- Closed the position successfully with a candidate who joined in the 4th week
The selected Quality Manager had 5+ years’ experience, had worked with 2 JCI/NABH-accredited hospitals, and brought immediate value to the client’s quality compliance department.
💬 Client Feedback
“We are extremely happy with the professionalism and precision Hiringlabs brought in. This position was critical for our hospital and was pending for over 3 months. HBS closed it within weeks, and the candidate is already streamlining processes for our upcoming audit.”
Key Highlights
- Turnaround Time: 2 weeks
- Position Closed: Quality Manager
- Location: Bangalore
- Industry: Healthcare
